ABSTRACT
This
research work investigates the effect of ICT on the performance of office
managers in selected organisation in Kaduna Metropolis. ICT has enhanced the
proficiency of office managers on their jobs by enabling them to process
accurate and relevant information within the shortest possible time. The advent
of ICT has dramatically changed the roles and effectiveness of office managers
in offices; hence there is need for availability of ICT resources/equipment in
offices as well as acquisition of requisite skills and competencies by the
office managers. Four research questions guided the study, hence, structured
questionnaire was the only instrument used for data collection and 291copies of
this questionnaire were administered in three organisations in Kaduna
Metropolis, namely; Ministry of Information, Ministry of Budget and Economic
Planning, Keystone Bank, and Christ Ambassador College. Mean score and grand
mean were used to analyse the data. The study revealed that ICT has influenced
the performance of office managers in much different ways: speedy delivery of
information, accuracy and effectiveness at work. The researcher recommends
among others that organisation should procure the latest model of ICT
facilities to enhance office managers’ functions and create opportunity for
training and re – training of the office managers to be abreast with the new
changes and advancement.
TABLE OF CONTENT
Title page
i
Declaration
ii
Approval iii
Dedication
iv
Acknowledgement
v
Abstract
vii
Table of
content
viii
CHAPTER ONE
INTRODUCTION
1.1
Background of the Study
1
1.2
Statement of the Problem
4
1.3
Purpose of the Study 5
1.4
Research Questions
6
1.5
Significance of the Study
6
1.6
Scope of the Study 7
1.7
Definition of Terms
8
CHAPTER
TWO
REVIEW
OF RELATED LITERATURE
2.1 Introduction
9
2.2 The
concept of Information and Communication Technology 10
2.1.2 Development
of ICT
12
2.3 Types
of ICT
16
2.3.1 Sensing
Technologies 16
2.3.2 Communication
Technologies 16
2.3.3 Display
Technologies 20
2.3.4 Storage
Technologies
20
2.4 Perception
of People towards ICT
21
2.5 Enhancing
the Performance of Office Managers 22
2.5.1 Access
Information
23
2.5.2 Performance
of Office Managers in Office Practice Cluster 24
2.5.3 Performance
of Office Managers in Internet Services Cluster 27
2.6 The
Office Manager and ICT
29
2.7 Summary
of Review
32
CHAPTER THREE
METHODOLOGY
3.1 Introduction
34
3.2 Research
Design 34
3.3 Area
of the Study 34
3.4 Population
for the Study
35
3.5 Sample
Size and Sampling Techniques 36
3.6 Instrument
for Data Collection
37
3.7 Validation
of the Instrument
37
3.8 Administration
of the Instrument 38
3.9 Analysis
Techniques
38
CHAPTER FOUR
DATA ANALYSIS AND INTERPRETATION
4.1 Introduction
40
4.2 Data
Analysis
40
4.3 Summary
of Major Findings
49
4.4 Discussion
of Findings
50
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary
52
5.2 Conclusion
53
5.3 Recommendation 54
Reference 55
